Question 1

What is EscrowHaven?

Accepted Answer

EscrowHaven is a non-custodial blockchain payment platform that protects both buyers and sellers in online transactions. Money is held in smart contract vaults on the Polygon blockchain until both parties agree to release it. There are no chargebacks, settlements are instant, and recipients keep 98.01 percent of their payment.

Question 2

Do I need cryptocurrency knowledge to use EscrowHaven?

Accepted Answer

No. While EscrowHaven uses blockchain technology for security, you never need to understand crypto. Sign up with email, send and receive money like any payment app, and withdraw to your bank account in your local currency.

Question 3

Is EscrowHaven safe to use?

Accepted Answer

Yes. Funds are protected by audited smart contracts on the Polygon blockchain. These work like digital vaults that can only be opened when both parties agree. EscrowHaven never has access to your money. All transactions are transparent and verifiable on the public blockchain.

Question 4

What does test mode mean in EscrowHaven?

Accepted Answer

Test mode uses fake money on a test blockchain so you can try out the platform without risk. Real mode uses actual money on the production blockchain. You will see a yellow TEST MODE badge in the interface when you are in test mode.

Question 5

How do I create an escrow transaction?

Accepted Answer

Click New Transaction and fill in the amount in USD, the other party email, an optional description, and your role as sender or recipient. The other party receives an email to accept the terms. Once accepted, you can fund the transaction.

Question 6

What happens after I create an escrow transaction?

Accepted Answer

The other party receives an email invitation. They review the terms and either accept or decline. If accepted, the sender funds the transaction. Money stays locked in a secure smart contract vault until both parties approve release.

Question 7

Can I cancel an escrow transaction?

Accepted Answer

Yes, but only before the transaction is funded. Once money is in the vault, cancellation requires mutual agreement or a settlement proposal. Open the transaction in your dashboard and look for the Cancel option.

Question 8

What if the other party declines my transaction?

Accepted Answer

The transaction closes immediately. No money changes hands. You can create a new transaction with different terms if you want to try again.

Question 9

How do I withdraw escrow money to my bank account?

Accepted Answer

When you have funds available, click Withdraw to bank on your dashboard, then connect your wallet by confirming with email. The USDC transfer happens automatically. Enter your bank account details and money arrives in 1-3 business days.

Question 10

Do I need a crypto wallet to withdraw from EscrowHaven?

Accepted Answer

No. When you signed up, EscrowHaven created an embedded wallet for you automatically using just your email. You never need to download MetaMask, Binance, or any crypto apps to receive or withdraw your money.

Question 11

What are gas fees and do I pay them?

Accepted Answer

Gas fees are blockchain transaction costs, usually 0.01 to 0.05 dollars per transaction. You never pay them. EscrowHaven covers all blockchain gas fees automatically when you withdraw or release funds.

Question 12

Why does the withdrawal flow mention cryptocurrency?

Accepted Answer

EscrowHaven payment partner Onramp.money converts your digital dollars (USDC) to regular money in your bank account. They may use crypto terminology like wallet during the process, but you can ignore it. Just follow the steps like any normal checkout. Your wallet is email-based.

Question 13

What is USDC in EscrowHaven?

Accepted Answer

USDC is a digital dollar that is always worth exactly 1.00 US dollar. It is how EscrowHaven stores your payment securely on the blockchain. When you withdraw, USDC automatically converts to regular dollars in your bank account. You never need to think about it directly.

Question 14

How long does an escrow withdrawal take?

Accepted Answer

Withdrawals typically complete in 1-3 business days from when you finish the Onramp checkout to when money hits your bank. You will receive confirmation emails throughout the process.

Question 15

What if I get stuck during withdrawal?

Accepted Answer

Common issues and fixes: Connect wallet means just confirm with your email, no app needed. Approve USDC happens automatically with no action required. Bank details work like any normal payment form. If still stuck, contact EscrowHaven support immediately via the Feedback button.

Question 16

What are EscrowHaven fees?

Accepted Answer

Recipients pay 1.99 percent when payment is released. Senders pay nothing. Example: a 100 dollar transaction means the recipient receives 98.01 dollars. There are no hidden fees, no monthly charges, and no setup costs.

Question 17

Who pays the blockchain fees?

Accepted Answer

EscrowHaven pays all blockchain gas fees. You never see or pay them. This includes transaction fees, withdrawal fees, and any smart contract interactions on the Polygon network.

Question 18

Are there withdrawal fees in EscrowHaven?

Accepted Answer

EscrowHaven has no withdrawal fees on the platform. Onramp.money, the bank transfer partner, may charge a small fee depending on your country and payment method. They display the exact amount before you confirm the withdrawal.

Question 19

How is my money protected in escrow?

Accepted Answer

Funds are locked in smart contracts on the Polygon blockchain. These work like digital vaults with mathematically enforced rules. Only the specific conditions you agreed to can unlock them. Not even EscrowHaven can access your money.

Question 20

What if there is a dispute in my escrow transaction?

Accepted Answer

You have two options. First, propose a settlement by splitting the money however both parties agree. Second, request arbitration where a neutral third party (Kleros) decides based on submitted evidence. Both parties must agree to use arbitration.

Question 21

Can escrow payments be reversed or charged back?

Accepted Answer

No. Once released, escrow payments are final and cannot be reversed. This protects sellers from chargeback fraud. Buyers are protected because money stays locked in the vault until they explicitly approve release.

Question 22

What if I send escrow money to the wrong person?

Accepted Answer

Before funding, always double-check the email address. Once funded, the other party must agree to refund the transaction. Blockchain transactions are irreversible, so verify all details before confirming.

Question 23

I cannot access EscrowHaven or I am getting a 403 error.

Accepted Answer

Try these steps: clear browser cache and cookies, use incognito or private mode, try a different browser, switch to mobile data instead of WiFi, or try a VPN. If none work, contact EscrowHaven support as it may be a network restriction.

Question 24

My EscrowHaven email verification link is not working.

Accepted Answer

Check your spam folder first. The link expires after 1 hour, so request a new one if needed. Make sure you are using the same browser and device. Try copying the link into a private or incognito window.

Question 25

My escrow transaction shows Waiting. What do I do?

Accepted Answer

Check who needs to act. If you are waiting on the other party, they need to accept, fund, or approve the transaction. If the dashboard says You need to act, click the transaction to see what action is required. Check your email for notifications.

Question 26

I clicked Release but nothing happened.

Accepted Answer

Check your email for a Magic login link. You need to sign the release authorization. If you do not see the email, check spam. The signature proves you approved the release and is a security feature of the platform.

Help Center

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Getting Started

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Withdrawing to Bank

Fees and Pricing

Security and Safety

Common Issues

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