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Frequently Asked Questions

What is escrow?

Escrow is a financial arrangement where funds are held by a neutral third party (in our case, a smart contract) until both parties fulfill their obligations. The money is locked and only released when both the payer and recipient agree.

Who pays the 1.99% fee?

The recipient does. When funds are released, the recipient receives 98.01% of the total amount, and escrowhaven takes 1.99% as a platform fee.

How long do card payments take?

Typically minutes after approval. Once both parties approve the release, the smart contract automatically sends funds to the recipient's wallet, which can then be withdrawn to their bank account.

What happens if there's a dispute?

Funds stay locked in the escrow vault until both parties agree. Arbitration features are coming soon to help resolve disputes fairly when parties can't reach an agreement.

Do I need a crypto wallet?

No! We handle all the blockchain complexity for you. You can pay with your credit card and receive funds to your bank account.

Which countries are supported?

We support instant payouts to over 100 countries through our partner Transak. Contact us to check if your country is supported.

Is escrowhaven secure?

Yes. All funds are held in audited smart contracts on the blockchain. We never have access to your money - only you and your counterparty can release funds through mutual agreement.

What payment methods do you accept?

We accept all major credit cards, debit cards, bank transfers, Apple Pay, Google Pay, and SEPA transfers through our payment partner Transak.

Still have questions?

We're here to help. Contact our support team for personalized assistance.

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